FAQ

Yes, you can.

 

  • Go to the Register/Login page.

  • Enter your First Name.

  • Select your Country code by typing the country name.

  • Provide your correct mobile number and email (both mandatory).

  • Click “SIGN UP with PASSWORD.”

  • You’ll receive an email with a password to complete the registration process.

Yes, you can.

  • Go to the Register/Login page.
  • Enter your First Name.
  • Select your Country code by typing the country name (type alphabets, not numbers).
  • Provide your correct mobile number and email (both mandatory).
  • Click “SIGN UP with OTP.”
  • You’ll receive an SMS with an OTP to complete the registration process.

You can register an account with us using either your email or mobile number.

Once registered, you can log in using your mobile number or email.

Give it a minute or two; you should receive it shortly.
If not, try refreshing your browser or use an incognito window.
Don’t forget to check your spam folder.
Still having issues? Please email us at [email protected].

You should receive an OTP within 1-2 minutes.
If not, check if your mobile number or country code is correct.
Please wait and try again; sending multiple requests may block your number for 4 hours due to security reasons.
If you do not receive an OTP after a second try, Please email us at [email protected].

Use the “Forgot your password” link on the login page to get a new password sent to your registered email.
After logging in, please change your password.
If you didn’t receive the email, check your spam folder and mark it as “Not Spam.”

Please refer to the other questions addressing various login issues.

Don’t panic!
Your order may be on hold due to specific circumstances. If the payment was debited, we’ll confirm the order soon and send a confirmation email and SMS.
For further information, email us at [email protected] with your order number.

Orders are typically dispatched within 2 working days.

Each Product page will mention if the product is READY TO SHIP or MADE to ORDER. In accordance to this, your delivery timeline will vary, however the product page will mention the dispatch timeline.
Orders with customizations may take 1-2 weeks longer.

Once dispatched, you’ll receive tracking details via email and SMS. You can also check the “My Account” section on our website for tracking updates.

We accept returns only for damaged products, reported within 24 hours of receipt. We do not accept returns for change of mind. For more information, refer to our Refunds & Return Policy here.

Email us at [email protected] with the subject “Address Change for Order #” within 24 hours of placing the order.
If the order has already been shipped, we cannot change the address.

Don’t worry. The amount will be automatically reversed within 48 hours. You can try placing a new order after that.

The error could be due to issues like a blocked card or insufficient balance. Please contact your bank to resolve it.

Refunds for cancelled orders are initiated within 48 hours and will be credited to your account within 7 business days.

Email us at [email protected] with the subject “Cancellation by mistake for Order #” within 24 hours, and we’ll assist you.

These products are made-to-order and are available for purchase when they’re unavailable at that moment. They’re crafted by our artisans once your approval is received.

Pre-orders can take up to 30 days or more, depending on the product.

Pre-orders are made based on your approval, and cancelling them would defeat the purpose. If the product is already being made, cancellation is not possible.

You can exchange the product within 2 working days. We do not offer refunds, only exchanges. Please raise a Return and Exchange request at the bottom of the website.

Refunds are processed within 48 hours and will be credited to your account within 7 business days.

Refunds are initiated within 48 hours of cancellation and will appear in your account within 7 business days.

Yes, you can opt for a coupon code by emailing us at [email protected] with the subject “Need coupon code for cancelled Order #” within 24 hours of cancellation.

Please raise a Return and Exchange request. Our team will get back to you within 48 hours.

The amount will be reversed to your account within 48 hours. You can place a new order after that.

Wait for a few minutes and check your spam folder. If you still don’t find the email, please contact us at [email protected].

No, international cards are not accepted in India due to payment gateway security restrictions. Please use an Indian debit/credit card for transactions.

International banks often have restrictions on overseas transactions. Ensure there are no limits set on your card, or contact your bank to lift the restrictions.

International cards may have restrictions when used abroad. Ensure you’ve contacted your bank to allow international transactions or use an Indian card.

No, orders are accepted only through our website or physical store in Kalyan Nagar, Bengaluru.

The invoice is emailed to you with your order confirmation, or you can find it in the “My Account” section.

You can email us anytime or call us at +91 8296842687 (Mon-Sun, 10 AM-8 PM).

Yes, our payment gateway accepts international cards, including AMEX, Discover, etc.

This could be due to card block/decline or incorrect card details. Please contact your bank to resolve the issue.

Please try again later as this could be a server maintenance issue.

Please be patient. Delivery times may take longer than usual due to courier delays.

For domestic orders in India: 3-7 days.
For international orders: 7-10 days.
We use FEDEX and DHL for international shipping.

COD is available for orders up to Rs. 10,000. Payment must be made in cash upon delivery, and foreign currency is not accepted.

Add items to your cart, choose “Cash-on-Delivery” at checkout, and you’ll receive a confirmation message via SMS and email.

No, only cash or UPI payments are accepted for COD orders.

No, only cash or UPI payments are accepted for COD orders.

You must make payment before receiving the package. If the package appears tampered, do not accept it.

You can have a maximum of 2 COD orders at any given time.

Your COD order may be cancelled if we do not receive confirmation from you within 48 hours of placing the order.